Privacy Policy

Who We Are

OnPoint Hail Solutions ("OnPoint Hail," "we," "us," or "our") is a dedicated hail repair company specializing in paintless dent repair (PDR) for vehicles damaged by hail storms. We operate as a mobile and shop-based repair service across multiple markets.

Information We Collect

When you use our website, submit a form, call our phone number, or interact with our AI-assisted phone agents, we may collect the following information:

Name — first and last name. Phone number — to contact you about scheduling and repair updates. Email address — if provided, for follow-up communication. Vehicle information — year, make, model, and VIN (if provided). ZIP code — to determine your service area. Insurance information — carrier name and claim number, if provided. Scheduling preferences — preferred inspection dates, times, and follow-up method.

How We Use Your Information

We use the information we collect to: schedule and confirm hail damage inspections, send appointment reminders via SMS (with your explicit consent), provide repair status updates via SMS (with your explicit consent), coordinate with your insurance company on your behalf, send a post-repair review request, and improve our services and customer experience.

SMS Communications and How We Obtain Your Consent

How we collect SMS consent: When you submit the form at www.onpointhail.com, you are presented with an SMS consent checkbox that is unchecked by default. You must actively check this box to consent to receive text messages from us. The form cannot be submitted without completing this step. Your consent is not a condition of receiving our hail repair services.

By checking the SMS consent checkbox on our website form, you explicitly agree to receive text messages from OnPoint Hail Solutions at the phone number you provide. Messages may include: appointment confirmations, inspection reminders, repair status updates, and review requests after service completion.

Message frequency varies depending on the status of your repair. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. Opting out will not affect your ability to receive hail repair services from us.

We Do Not Sell Your Data

We do not sell, rent, trade, or share your personal information — including your phone number — with third parties for their own marketing purposes. Your data is used solely for the purposes described in this policy. We do not share opt-in consent or phone numbers with any third-party organizations.

Data Sharing

We may share your information only with: your insurance company — as necessary to process your hail damage claim. Service providers — such as our SMS platform (Twilio), scheduling tools, and CRM systems, solely to deliver our services to you. These providers are contractually prohibited from using your data for any other purpose.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. All data is stored in secure, encrypted databases. We do not store payment card information.

Cookies and Analytics

Our website uses cookies and similar technologies to analyze site traffic and understand how visitors use our site. We use Google Analytics (GA4) to collect anonymous usage data such as pages visited, time on site, and referring sources. This data helps us improve our website and services.

We do not use cookies for targeted advertising. You can control cookie settings through your browser preferences.

Your Rights

You may request to view, update, or delete your personal information at any time by contacting us. You may also withdraw your SMS consent at any time by replying STOP to any message — this does not affect your ability to receive services.

Contact Us

If you have questions about this privacy policy or your data, contact us at (405) 342-4485 or privacy@onpointhail.com.